Utility Management Committee
Chair: John Boisvert
Staff: Kirsten King
Council: Management
About the Utility Management Committee
The Utility Management Committee of the New England Water Works Association (NEWWA) is dedicated to advancing the leadership, innovation, and operational excellence of water utilities across New England. We support utility leaders including General Managers, Superintendents, Executives, and officers by fostering collaboration, sharing best practices, and promoting strategic approaches to utility management that ensure sustainable, resilient, and customer-focused water services.
Committee Focus Areas
• Human Resources – Compliance, Employee Relations, Compensation & Benefits.
• Finance & Accounting – General Accounting, Bonding.
• Administration – Building Systems, Insurance, Legal, Compliance.
• IT/IS Systems – Hardware System, Software, Licensing, AI, Cybersecurity
• Operations & Engineering – Treatment, Distribution, Capital Planning, Asset Management.
• Communications – Internal, External, Functional Communication (Notices), Public Outreach, Branding Communications (Social Media, Story Telling).
• Legal & Governance – Organizational Structure, Insurance, Risk Management, Contracts & Agreements.
• Politics – Board Management, Legislative Activity, Lobbying.
• Succession Planning – Organizational Development, Change Management.