Course Descriptions

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NEWWA has been authorized as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this accreditation, NEWWA has demonstrated that it complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of their Accredited Provider status, NEWWA is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standard.
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Course TitleCourse DescriptionCEUs
Identifying and Removing Problem Organisms in Drinking WaterThis course will provide participants with an explanation of the most common types of problem or nuisance organisms, and how to best remove them. It will begin by reviewing the meaning of “indicator organisms” to distinguish regulated and unregulated microbiological concerns in drinking water. Each group of problem-causing organisms will then be examined to show how they can be identified, what problems they cause, and how to best remove them. Specific examples include: actinomycetes; iron, sulfur, and denitrifying bacteria; algae and protozoa; nematodes; bloodworms or midges; rotifers and crustaceans; and finally zebra mussels.0.6
Basic Math Concepts and Applied Drinking Water MathMath skills often make the difference in passing certification exams. This course will provide a concentrated, thorough review of basic math and related applications for drinking water operators preparing to take the certification exam. Broken into five, 5-hour sessions, each session will focus on a specific topic area, building in opportunities for review and problem-solving practice. This is a hands-on course requiring all to participate in class exercises with the goal of students leaving with a mastery of math skills and effective problem solving. 2.5
Bedrock Wells This course will provide a straightforward, informational, building-block approach to allow students to develop a working understanding of bedrock wells. Essential information will be presented in each instructional segment, with the goal of providing a thorough, yet realistic, understanding of bedrock wells, and in particular, enhanced awareness of the important aspects of yield and economic considerations before planning and development. Instructional segments include: why a bedrock wells course anyway?; bedrock well exploration; well drilling and construction; bedrock well regulations and wellhead protection; and a bedrock well development case study. 0.3
Biofilm in YOUR Drinking Water System: Concerns and ControlsIf you distribute water, you have biofilm in your system! This course will provide a brief overview of biofilm, why its presence in a distribution system is a concern, and how to control and prevent problems. In addition, participants will have an opportunity to examine common locations of biofilm in a system, review the appropriate steps to physically and chemically control biofilm, and explore the various methods used to identify the presence or absence of troublesome biofilm. 0.3
Bulk Chemical Quality Assurance and Testing "This course will present an overview of the simple testing methods available to treatment facilities that use chemicals in bulk quantities. The focus of the course is to expand the knowledge gained in the “Bulk Chemical Delivery Workshop” and is recommended as either a pre- or post-requisite to attending this course. "0.3
Bulk Chemical Delivery WorkshopThis course will provide focused information to anyone who is responsible for purchasing handling, or using water treatment chemicals. This course will explain key concepts and sound procedures related to the procurement and use of any water treatment chemical. Instruction will focus on the need for accurate chemical specifications, on-site delivery controls, and chemical testing. A segment on properly handling public notification is also included to assist with incidents that may occur related to chemical delivery. The course also allows students to follow the steps of chemical distribution and the associated paperwork generated from the time of manufacture to the point of use.0.6
Chemical Feed Pump Operations, Maintenance, and TroubleshootingThis course will help participants develop an understanding of how various types of chemical metering pumps operate, and how to keep them in top operating condition. Specifically, the course will cover component parts and terminology, sound pump operation and maintenance procedures, problem solving, and how to increase pump life and maximize equipment down time, all using chemical feed pump cutaways and easy-to-read visuals. Utilizing case studies, real-world examples will help students understand how to integrate efficient troubleshooting methods to assist in the day-to-day operations of a chemical feed system. 0.6
Class 2A Hoisting License Renewal Course: Excavator OperatorThis classroom-based course meets the Massachusetts Department of Public Safety continuing education training requirement for a Class 2A Hoisting License and covers: regulations governing operation (MGL, CMR, OSHA), machine principles (diesel engines, power trains, mechanical, electric and hydraulic systems), machine operating techniques (hand signaling and machine functions; loading; power train and throttle considerations; approach, loading, digging, and stockpiling techniques; trenching and excavation; job planning; machine positioning; and backfilling and grading), and special safety considerations. 0.4
Class 2B Hoisting License Renewal Course: Backhoe/Loader OperatorThis classroom-based course meets the Massachusetts Department of Public Safety continuing education training requirement for a Class 2B Hoisting License and covers: regulations governing operation (MGL, CMR, OSHA), machine principles (diesel engines, power trains, mechanical, electric and hydraulic systems), machine operating techniques (loading, trenching, and excavation), and special safety considerations (cave-ins, utilities, notification, emergency procedures, traffic).0.4
Dealing With Severe Weather and Unexpected Water Quality ChangesThe unexpected can happen to a utility at any time, as Mother Nature and Murphy's Law do not take weekends or holidays off. As a water utility manager, you must be prepared for any type of severe weather and unexptected water quality changes. This course will cover hydrological source water changes for both surface and groundwater (what is normal, and monitoring your watershed microclimate), as well as treatment adjustments, and keeping your system operational. The course will also cover mutual aid, emergency operations, and how to protect public health and safety. 0.3
Disinfection and Distribution System Water QualityWith the constant changes in Safe Drinking Water Act Regulations, the use and control of disinfection in distribution systems has become even more important to protect water quality. This course will: review some of the challenges facing drinking water distribution, and how current federal regulations will continue to affect system operations; provide a brief synopsis of drinking water regulations affecting disinfection and how a hydraulic model can assist in system evaluations; examine storage tank issues and disinfection; present the latest on biofilm and disinfection, and utilize a small-group exercise to examine case studies. 0.6
Distribution System Fire Flow: How Does Your System Measure Up?Systems that provide fire protection to their customers are evaluated by the insurance industry and this affects all customers’ ratings on fire insurance policies. This course will provide utilities insight into a public drinking water system’s fire flow concerns and requirements. Specifically, it will cover the basics of how fire flow requirements are determined; examine distribution system demand related to design-flow; review proper water storage and available water use control during fire events; evaluate system pumping capacities, strength, and redundancy; and review how to perform and assess hydrant fire flow tests. 0.3
Do You Have The Practical Chemistry Knowledge To Keep Your Water Safe?This course will focus on the practical chemical principles of many treatment processes such as aeration, disinfection, corrosion control, iron and manganese removal, pH, and others. Using a combination of carefully selected illustrations, participants will learn the proper chemistry that affects daily treatment practices, allowing for a better understanding of how to solve common treatment problems.0.6
Effective Project ManagementWater utility and organization managers are responsible for managing and coordinating work processes and resources to have the greatest overall impact on a project’s success. This course will focus on communication and relationship management as a means to have greater control, creativity, and innovation around project management challenges. The instructor will explore strategies, present tools, and discuss the importance of good performance coaching with a focus on providing practical and relevant examples that students will then be able to implement at their utility/organization.0.6
Electricity, Motors and Emergency GeneratorsThis course is for students who wish to understand the basic concepts of electricity as well as the operation and maintenance of electrical motors, emergency generators, and other related equipment. Beginning with an overview of how electricity is generated, delivered, and received into a typical commercial building, concepts of electrical safety and lockout/tagout will be presented. Additional topics covered include a review of the tools used to measure the proper delivery of electrical power; a review of commonly used motors and other equipment for proper operations; a description of recommended maintenance; and an overview of electrical issues related to the use, operation, and maintenance of emergency electrical generators. 0.6
Energy Management for Water UtilitiesThis course will provide water treatment operators, superintendents, and related staff with practical, classroom-based instruction supplemented with interactive exercises regarding innovative and relevant approaches to energy management in a water utility. Classroom segments will cover the basics of energy use in a water treatment plant; rate structures and types of charges; the structure of an energy management plan; and options for funding energy audits/improvements. Interactive segments include individual utility energy use exercises and a small group activity utilizing a pre-determined scenario that allows participants to use what they have learned in classroom segments to analyze given information, create and justify recommendations for energy management plans, and wrap up by presenting findings to the larger group for discussion.0.3
Ensuring Public Safety During Distribution System High DemandWhen a system experiences high demand, it is imperative that a utility ensure all of its customers' needs continue to be met, especially when it comes to public health and safety. This course will cover the causes of high system demand, including large main breaks, storage tank leaks and failures, large fire flow episodes, and natural disasters; as well as public health and safety concerns. It will also focus on hydraulics and flow concerns as well as challenges and solutions. 0.3
Ethics and Water System OperationsThis course will introduce the importance of ethics in the drinking water profession. Often times we are all faced with the temptation to do something that we believe is harmless and will temporarily make our lives easier, but may be contrary to what we believe is “right.” By establishing a proper code of conduct, and training employees to follow that code, many of the temptations can be avoided. This course will explain what “ethics” entails, define how to create a code of conduct, describe the methods of applying the code to everyday workplace situations, and incorporate a group exercise for further illustration.0.3
Evaluating Chemical Treatment Options for Drinking WaterUtilities have many choices when it comes to selecting the best chemicals to treat drinking water effectively. This course will review the various types of chemicals used in drinking water treatment; how the chemicals are able to perform; safety hazards; and when to use each chemical. Short demonstrations will allow participants to witness the success of certain chemicals used in drinking water treatment. 0.6
Evaluating Non-Traditional Disinfection OptionsThis introductory course is broken into multiple segments. The morning will help participants develop an understanding of the current and possible future regulations related to disinfection by-products. Also, a presentation of the use of chlorine dioxide and ozone will introduce students to these disinfection techniques. The afternoon segment includes a session on ultraviolet disinfection and the use of chloramines, followed by a segment that outlines the pros and cons of each previously discussed disinfectant as well as chlorine. The day will conclude with case studies for a ground water and a surface water system where students make recommendations for disinfectant options based on the study presented.0.6
Excavation Safety - Are You a Competent Person? OSHA's excavation standard states that a competent person is: "one who is capable of identifying existing and predictable hazards in the surroundings, or working conditions which are unsanitary, hazardous, or dangerous to employees and has authorization to take prompt corrective measures to eliminate them." This course covers the OSHA requirements that state a competent person have specific training in and knowledge about soil analysis, use of protective systems, hazardous atmospheres, excavation site safety, and hazard recognition. The course will also cover the daily inspections requirement and the need for inspection personnel to be trained in the OSHA regulations. 1.2
Filter Surveillance WorkshopThis course will provide an overview of proven filter monitoring techniques essential to effective filter maintenance and operational optimization. Blending unique, interactive classroom segments with topic-focused, small-group breakout sessions and an equipment exhibit, the entire workshop program incorporates a learning-by-seeing-and-doing focus utilizing an active filtration plant. Practical presentations by operations and engineering professionals experienced in filter surveillance, operational, and maintenance techniques will guide participants through the learning experience. Space is limited on a first come, first serve basis.0.6
Fire Prevention and Hands-on Fire Extinguisher Operation & MaintenanceThis course will help participants develop an understanding of the importance of fire prevention, and especially how to operate and maintain fire extinguishers in the workplace. The morning session will cover the basics of fire theory and how a fire can spread to cause a significant risk, as well as a discussion about the importance of planning for workplace evacuation. After the morning segment, each student will have an opportunity to use each type of fire extinguisher to put out a small fire. 0.6
Fundamentals of Water System HydraulicsThis course will provide an introduction and overview of essential hydraulic concepts encountered in water systems from source to tap, and focus on helping students develop a sound understanding of these concepts and a strong foundation for their application to real-world, in-the-field problem solving. Students will also participate in small-group problem-solving sessions utilizing real-world water system calculations. Previous coursework in hydraulics is not required. 1.2
Hands-on Backhoe and Front-End Loader Operator Training This course will provide aspiring equipment operators (backhoe and front-end loader) with practical, classroom-based instruction coupled with thorough, hands-on skills training. Classroom sessions will cover machine and operating principles; trenching and excavating; and special safety considerations. Hands-on field training will utilize actual equipment and incorporate extensive, individualized instruction. Each registrant will have ample opportunity to train on each piece of equipment with close supervision to help develop specific skills varying from performing pre-operational inspections to loading and trenching. Class size is limited to optimize the learning experience. 0.7
Hands-On Bench Top Laboratory SkillsThis course will help students develop strong, basic drinking water laboratory analysis skills and an overall awareness of their importance in water quality assurance. Specifically, it will present an overview of key techniques utilized in drinking water analysis through four laboratory workstations that will cover pH, hardness, alkalinity, turbidity, chlorine residual, temperature, colorimetry/spectrophotometry, and microbiology. Each workstation will be directed by a separate instructor/facilitator who will demonstrate procedures and supervise and assist all group members in performing a given technique. 0.6
Hands-On Disinfection With ChlorineThis introductory course will present an overview of disinfection using chlorine. The morning segment will allow students to develop an understanding of using chlorine in the disinfection process, other available disinfection options, and the importance of controlling disinfection byproducts. The afternoon includes hands-on/demonstration stations that will allow students to utilize chlorination equipment, chlorine testing kits, and the gas leak repair kit, and understand the properties of chlorine. The course also includes an actual set-up of a liquid sodium hypochlorite disinfection process, and allows students the chance to participate using the Emergency Repair Kit A.0.6
Hands-On Hydrant Operation and MaintenanceThis course will benefit all distribution system personnel, especially those responsible for installing, inspecting, maintaining, and repairing fire hydrants, their valves, and associated water mains. It will enable experienced utility personnel to stay informed on current accepted practices and provide an orientation for new water operators. 0.6
Hands-On Introduction to Drinking Water MicrobiologyThis course will present an overview of drinking water microbiology and microbiological methods. Classroom instruction will cover bacteria, viruses and protozoa, testing techniques, and microorganism detection. Students will then participate in four facilitated laboratory workstations on basic microscopy; popular methods of sterilization; aseptic technique practice; and simple testing methods for microorganisms. 0.6
Hands-on Pressure Reducing Value Operation and MaintenanceThis course will assist students in recognizing the need to use pressure reducing valves (PRV) as well as how to operate and maintain these special valves. Utilizing the host utility's distribution system, topics covered include: the need for PRVs and where to place them in your distribution system; the many types of valves used in a distribution system; the methods used to track system pressures and hydraulic data; the typical components of a PRV and how it operates; and case studies. Hands-on stations will include: preventative maintenance, how PRVs operate, corrective maintenance, and PRV component identification. 0.6
Hands-On Valve Operations and MaintenanceThis course will instruct you in the proper procedures for inspecting, testing, and maintaining mainline distribution valves and water mains. It will also examine the fundamentals of valve and main maintenance and detail effective maintenance management procedures with the focus on optimal operation of the distribution system. The course will also feature a hands-on instructional component where participants tear down each type of valve. 0.6
Hazard Communication Using OSHA Required GHS Safety Data Sheets & PPEThis course will help participants learn how to protect themselves from most environmental hazards. Beginning with an overview of toxicology, the course will then cover the revised OSHA Hazard Communication Act (including the new GHS labeling requirements); explain the revised Safety Data Sheets (SDS) to allow students to understand the chemicals used in the drinking water profession; and demonstrate various types of Personal Protective Equipment (PPE). The PPE discussion will include chemical handling with eye, face, foot, and hand protection as well as a presentation of standards for head and hearing protection. 0.6
How to Avoid Violations by Removing Pathogens in Your SystemThis course is designed to provide students with an understanding of how to avoid occurrences of pathogens and indicator organisms in distribution systems. By realizing the potential dangers of allowing certain organisms in water, the risks of waterborne disease rise rapidly. The course will examine regulations (current and future) to provide a proper understanding of what has been proposed as effective goals in pathogen removal; discuss an in-depth examination of how to prevent pathogenic organisms from entering from source to last tap; study the issue of disinfection success to examine possible organism resistance and how to respond if a system problem occurs; and explain the use of routine and special laboratory tests that can assist in troubleshooting the causes of potential problems.0.3
How to Handle the Media - In Good Times and In BadThis managerial/supervisory-level course will focus on all aspects of dealing with the media – from initial and casual communications to when a situation hits crisis mode. Events affecting water utilities over the past few months and years have not only hit local news outlets, but national ones as well. No matter how large or small your utility, one critical event can launch you into the spotlight when you least expect it. Don’t be left in the dark – both classroom and hands-on instruction will prepare you for that critical hour when you and/or your utility may be in front of the camera. 0.3
How To Provide Effective Front-Line Customer ServiceProviding effective customer service as a front-line employee can be both challenging and rewarding. Whether you are behind a desk or part of a field crew, you may find yourself dealing with the public on a regular basis. To serve customers effectively, you need to communicate, manage conflict, problem solve, and be a professional representative of your utility or organization. Effective customer service can go miles toward building and maintaining positive relationships between the public and municipal or private employees. Through the use of lecture, case studies, and small-group activities participants will identify specific strategies that can be immediately applied to their next customer service interaction.0.6
How to Successfully Operate and Maintain Your Distribution SystemThis introductory course will help participants develop an understanding of how to safely operate and maintain drinking water distribution systems. The course will include sound procedures that provide the new or seasoned station operator with straightforward information regarding all major aspects of responsible distribution system operation and maintenance. Specifically, the course will begin with an explanation of system components, then cover pipe materials, a basic orientation to water main installation, disinfection, hydrant and valve basics, maintenance, water quality monitoring, and record keeping.0.6
How to Successfully Operate and Maintain Your Groundwater System If you work at or manage a groundwater system, you must have a solid understanding of all components to ensure public health and safety remain protected. This course will provide an overview of groundwater systems and how to maintain them, including types of pumps; chemical feeds; well types and construction basics; disinfection; operations and maintenance; system monitoring, including sampling, measurement techniques, metering, SCADA, and instrumentation; and proper record keeping and administrative duties. 0.6
How To Successfully Operate and Maintain Your Pump StationThis course will help participants understand the basic concepts of safe pump station operation and maintenance. It will present sound procedures with a focus on providing the new or seasoned station operator with straightforward information regarding all major aspects of responsible station operation and maintenance. Topics include station components, pump types, a basic orientation to safety, automation, water quality monitoring, and record keeping. 0.6
Identifying and Correcting Potential Bacterial Resistance to DisinfectionThis course will provide detailed information regarding the growth of bacteria in drinking water and explore recent concerns indicating possible resistance of these organisms to chlorine disinfection. Just as the medical profession has seen an increase in antibiotic resistance, water operators may discover that disinfection doesn't work as well as it used to in some cases. This course will discuss current concerns with bacterial resistance and how to identify if this phenomenon is occurring in your system. It will also outline several methods to address this challenge. If you are using a disinfectant in your distribution system and have challenges keeping your system doses adequate to curb total coliform appearance, this course will be of value to you. 0.3
Identifying and Removing Problem Organisms in Drinking WaterThis course will provide participants with an explanation of the most common types of problem or nuisance organisms, and how to best remove them. It will begin by reviewing the meaning of “indicator organisms” to distinguish regulated and unregulated microbiological concerns in drinking water. Each group of problem-causing organisms will then be examined to show how they can be identified, what problems they cause, and how to best remove them. Specific examples include: actinomycetes; iron, sulfur, and ditrifying bacteria; algae and protozoa; nematodes; bloodworms or midges; rotifers and crustaceans; and finally zebra mussels.0.6
Intermediate Concepts of Reading Prints and DrawingsStudents are strongly encouraged to complete NEWWA’s “Fundamentals of Reading Blueprints” course before advancing to this intermediate course. This course is designed for drinking water operators that wish to increase their knowledge of reading technical blueprints used on the job and in related construction projects. After a brief review of print reading basics, topics covered will include sessions on angles, bearings, site utility and grading plans, stationing, process and instrument drawings, and wiring diagrams.0.6
Iron and Manganese RemovalThis course will help participants describe characteristics of Iron (Fe) and Manganese (Mn); describe the value of removing Fe and Mn; describe basic treatment methods and processes for removing Fe and Mn; perform basic calculations relating to Fe and Mn treatment methods; discuss chemical application and feed methods; and identify potential problems and corrective actions.0.6
Leak Detection and Non-Revenue Water LossThis course will cover key issues about leak detection and non-revenue water loss control. Specifically, it will focus on the importance of protecting your system’s infrastructure by learning how to properly locate pipes and locate leaks, as well as how this alone can lead to revenue increases and more effective demand management. It will also include a segment dealing with newer physical inspection methods; present tools available for leak detection using popular acoustic methods; and present how mains can be monitored by use of a tracer gas. The day will end with a case study demonstrating cost savings due to leak detection as well as a segment on how to create your own program. 0.6
Lifting, Back Safety, Ladder Safety and Fall ProtectionThis course will present an overview of the proper methods of protecting yourself from problems associated with lifting, the safe handling of ladders, and fall protection. Specifically, the course will explain the latest OSHA requirements along with the best methods of lifting safely; cover best practices in handling various types of ladders; and present the methods designed to protect against fall protection. 0.6
Making the Most of Your Ductile Iron PipeIf you have ductile iron pipe in your system, it's important you know how to properly manage it to maximize its benefits. This course will cover all things ductile iron pipe, from manufacture, features, and design to installation and safety. It will also cover corrosion control, thrust restraints, and horizontal directional drilling. This course is given in partnership with the Ductile Iron Pipe Research Association.0.6
Making Your Workplace OSHA Compliant: Earn a 10-Hour CardSafe work practices at any utility are a must. Whether establishing a new safety program or guiding a mature one, staff professionals are required to provide equipment and training commensurate with OSHA standards. Safety does not depend only on OSHA jurisdictions. It does depend on committed utility managers and adequately trained and equipped staff. This course will cover what is required by OSHA standards in essential operational areas, and provide a template for your safety efforts, whether involved in treatment, distribution, or other utility duties. Upon satisfactory completion of this course participants will receive a completion card retained on file by OSHA.1.0
Managing In a Unionized EnvironmentEffective supervisors and managers know the benefits and restrictions of managing under a collective bargaining agreement and the benefits of establishing a constructive relationship with their union colleagues. This course will help public sector supervisors and managers acquire the knowledge and skills needed to manage effectively in this environment. It will cover the roles and rights of management and employees under New England state laws (including the Weingarten Act); how to mange effectively under a collective bargaining agreement; how to understand the supervisor decision-making scope; and how to use progressive discipline effectively. 0.3
OSHA Confined Space SafetyThis course will help participants gain insight into the importance of developing and implementing a confined space safety program at their own utility or organization. More than 200 persons die each year in confined spaces. These deaths are preventable if confined space entry procedures, required by OSHA regulations, are followed. This course will also have a special safety equipment demonstration session. Specific content includes: an introduction to regulations, training requirements, examples, categories, and hazards of confined spaces; toxic atmospheres as well as testing and monitoring; lockout tagout; permits; and duties of those working in the confined space.0.6
OSHA HazWOPER 8-Hour Refresher CourseThis course will satisfy the refresher requirement for those who have previously completed the 40-hour HazWOPER training. It is also relevant for anyone who wishes to obtain an overview of basic concepts of hazardous material training. Topics covered include a review of the Hazardous Materials Regulations as outlined in OSHA Standard 1910.1209, including medical requirements; review of hazardous materials chemistry; toxicology and industrial hygiene; hazardous materials recognition and communication; site control measures; personal protective equipment; spill control; decontamination; confined space entry; and emergency response actions. 0.8
Preparing For and Responding to Customer Water Quality ComplaintsThis course will allow participants to carefully plan how to create an effective program for receiving water quality complaints, and how to deal with the various types of expected and unexpected water quality complaints. Because of serious liability issues, as well as the need to learn more about your system’s water quality, an overview of how to properly receive and record complaints will be presented along with proven remedies to ease any fears in the minds of the customer. Sound practices for setting up and completing a site visit, if required, will be discussed along with a list of the most common types of water quality complaints, and how to satisfy the customer. 0.3
Preparing For and Responding To Water Main BreaksThis course will assist distribution operators, consultants, and contractors in creating and evaluating their own plan on how to effectively prepare, respond to, and repair damaged or broken water mains. Specifically, it will cover how to plan for the initial response to a break, including inventory control and readiness of service vehicles; present incident management, including isolating the main, partial recovery, and main repairs; and cover the methods of returning the main to service, including incident record keeping. Finally, case histories will be used to provide examples of what causes main breaks and how they can be prevented. 0.6
Preventative Maintenance for Centrifugal Pump OperationIf you have experience with the use and operation of any type of centrifugal pump, you need to know how important pump maintenance is. This course will present the basics of what is required to create a useful and practical preventative maintenance program for your pumps. It will cover pump installation concerns; motor-to-pump connections; shaft alignment; bearings lubrication; and maintenance technician/technologist tools. A previous knowledge of basic pump operations, including taking NEWWA's "Pumps and Pumping" and/or "Pumps and Pumping Overview" courses is highly recommended to fully benefit from this course.0.6
Providing Effective Front-Line Customer Service Providing effective customer service as a front-line employee can be both challenging and rewarding. When dealing with customers one needs to communicate, manage conflict, problem solve, and be a professional representative of their utility or organization. A positive customer service experience can go miles toward building and maintaining positive relationships between the public and municipal or private employees. There are specific strategies and tools front-line employees can use comfortably when interacting with a customer. Come and build your toolbox of customer service strategies through the use of lecture, case studies, and small group activities.0.6
Pumps and Pumping OverviewThis course will help participants develop an understanding of how pumps operate and how to keep them in top operating condition. Beginning with the explanation of component parts, terminology, pump types, and a basic orientation to hydraulics, sound operation and maintenance procedures will be presented throughout the day with an eye towards improving pumping results. Course goals include increased participant awareness of preventative maintenance procedures as well as troubleshooting skills. 0.6
Pumps and Pumping (2-day)This 2-day course will build on the course "Pumps and Pumping Overview." Day one will cover the following: how a pump works; installation, maintenance, and how does a shaft sleeve wear?; achieving success with mechanical packing; comparing mechanical seals to mechanical packing; and basic operating principles of mechanical seals. Day two will address: how mechanical seals function; installation of mechanical seals, factors to consider to maximize seal life; troubleshooting seals and pumps; and pump maintenance. 1.2
Putting the CONTROL Back into Process ControlThis course will give insight into the methods of providing the best control of BOTH treatment and distribution system processes in drinking water supplies. With continuing concerns of current and future contaminants, the course will identify what process control is, and how it can benefit your system in establishing barriers to contamination. Several proposed future contaminants will be discussed along with proven successful methods of process control. 0.6
Rescuing and Rehabilitating Your Aging Water MainsThis course will provide fundamental information to anyone responsible for evaluating and correcting serious problems with water mains in their drinking water distribution system. Proper evaluation of your system’s conditions, as well as being aware of options available to correct these problems, are critical in providing water quality that meets or exceeds SDWA requirements. The course will feature focused examples of newer and currently used methods of pipe rehabilitation; pros and cons of each of these methods (including cost considerations); and a checklist of how to select the best consultant and contractor for your system. 0.6
Sanitary Survey Preparation and Follow-Up ComplianceThis course is designed to assist water system operators in recognizing sanitary risks in their own systems and understanding what actions should be taken to correct them. It will also assist water system operators in preparing for sanitary surveys by the drinking water regulatory agency. Sanitary risks that will be discussed include facilities, operation, and maintenance of the entire water system from source to tap. Operators will become familiar with the concept of multiple barrier protection and learn how its interruption can adversely affect the ability of the system to provide safe drinking water. In general, you'll learn what is required by the drinking water regulations in terms of sanitary surveys, including the Groundwater Rule (GWR). You'll gain the insight and practical skills needed to assess and correct sanitary deficiencies in the water system you operate. 0.3
Sound Procedures for Drinking Water SamplingThis course will provide fundamental information to anyone responsible for taking drinking water samples. It will explain key concepts and sound scientific procedures that should be included in every sampling program, and feature focused, hands-on demonstrations to illustrate essential points and techniques. Instruction will focus on the need for accurate sampling, and follow the sample through the chain of custody to its eventual analysis. Proper sampling methods are critical in evaluating the quality of the water you produce, or distribute. Without strict attention to detail in procedures and methodology, a host of problems can develop. Don’t let this happen to you! Though this course is lecture and discussion based, it will also feature focused, hands-on video demonstrations to illustrate essential points and techniques.0.3
Sustainable Ways to Manage Your Groundwater SupplyToday’s sustainable methods of managing groundwater supplies reflect the new best practices for providing safe and sufficient drinking water today and into the future. Groundwater suppliers must understand these new best practices to keep pace with regulations. This course is for water utility superintendents and managers who must meet today’s complex and challenging world of total water resource management with a sound understanding of groundwater withdrawal impacts, how to assess them, and, most importantly, how to address them effectively. It will also feature case studies on how to protect groundwater from contamination, conduct a drawdown assessment, reactivate and relocate a former wellfield, and lessons learned. 0.6
The Essentials of Water Utility FinanceBuilding on feedback from participants in NEWWA’s “Water Utility Ratemaking” course, “The Essentials of Water Utility Finance” deconstructs the broader topic of water utility finance and then covers it in four, consecutive learning modules: developing your budget; system development charges; fire protection charges; and accounting and reporting. Each module will provide straightforward information on key processes and procedures. As each module is completed, this building-block approach will form a water utility finance information toolbox of practical information that participants can access on the job at their utilities. 0.6
The First Time SupervisorIf you’re a first-time supervisor, two questions have probably already come to mind: just what is supervision and how do I go about it? Being a supervisor can challenge and reward you. Specific skill sets will help you make the transition from front-line worker to effective supervisor. You’ll learn and practice key communication and work-management skills, as well as how to manage time. You’ll also learn specific skills for your new position such as how to report upwards to your supervisor using the four key element model, how to give effective feedback using the 3-F model, how to use different strategies to motivate your staff, and how to delegate effectively. 0.6
The Fundamentals of Reading Prints and DrawingsThis course will help participants develop an understanding of how working drawings are organized, and how to utilize the information contained in them. You will receive instruction in reading several types of drawings including: site plans, floor plans, sections, and details, including architectural, mechanical, and plumbing drawings. It will also present a step-by-step guide to where specific types of information can be found in a set of working drawings; teach you practical, easy concepts to remember and procedures for orienting yourself with a new set of working drawings; and provide you with the skills you need to read and understand the information in engineering drawings.0.6
The Importance of Successful Metering in Drinking Water SystemsThis course will present water metering technique basics and their importance. To keep an accurate account of water produced for consumption, and balance it with water actually used by those in your system, public water systems must account for as much water as possible. Specific topics include: the importance of conducting a water audit; the use and basic functions of small meters as well as compound and turbine meters used for measuring large water demands; calibration techniques of each meter; how large meters are calibrated; and various methods of reading meters. 0.3
The New Wave of Public Relations and Drinking Water UtilitiesPublic relations and crisis communications is often overlooked at the utility setting. However, by being proactive with both public relations, and incorporating social media, a utility can establish positive and productive relationships with their customers, city/town officials, and the general public as a whole. In addition, proper preparation for any type of crisis will ensure the smoothest transition back to “normal” for a utility after a major, or even minor incident. This course will provide the background necessary to start a utility off on the right foot with establishing a PR program, diving into the world of social media, and planning ahead for a crisis. 0.3
The Troubleshooter: Maximizing Your Pumping EfficiencyThis course will help utilities improve their pumps’ reliability and increase pump service life while decreasing maintenance budgets. Participants will develop a broader understanding of pump design, theory of operation, proper installation techniques, and maintenance procedures. The course will also utilize case studies to help integrate efficient troubleshooting methods that will assist in day-to-day pump station operations. 0.6
Understanding and Complying with the Safe Drinking Water ActThis course will present a summary of the MAJOR components of the Safe Drinking Water Act. Specifically, it will cover the basics of regulatory compliance including EPA definitions; the Total Coliform Rule; Surface Water Treatment Rules; Disinfection By Product Rules; Lead and Copper Rule; Groundwater Rule basics; and Phase 2 and Phase 5 organic, inorganic contaminant, and radionuclide monitoring. Also, if compliance is not achieved, what is required according to the Public Notification Rule and Consumer Confidence Reports. Contaminant group discussions will include an explanation of appropriate health effects, a description of basic contaminant remediation techniques, and appropriate reporting requirements. 0.6
Understanding and Using the Public Notification RuleWhen a system experiences an issue that could affect public health or safety, a utility may have to comply with the Public Notification Rule (PNR) and properly administer all required communications to its customers. This course will cover the PNR, including its importance and intent, and why the public should be notified in certain situations. It will also cover time frames, notification tiers, how notifications must be made, and how to construct a public notification statement. This course also includes an exercise on preparing for and responding to Safe Drinking Water Act violations. 0.3
Understanding How Drinking Water Treatment Works: The Science of Public Health The number one priority of any water system is to protect public health. This course will cover, in detail, the science of public health protection and why it is so vital. Specific topics include contaminant removal and science, as well as water treatment and chemistry, including gas and aeration, iron and manganese, ion exchange, particle removal, coagulation, corrosion, activated carbon, and disinfection. The course will also cover biological concepts including limnology, eutrophication, algae, and microbiology, as well as physics (pressure, flow, pumping, settling, and radiation). 0.6
Understanding the Importance of Contact Time (CT) in DisinfectionThis half-day class is designed to provide participants with an understanding of the concept of Contact Time (CT) used in providing effective disinfection of water. Beginning with a full explanation of CT, the reasons for use of tables supported by sound science and research will be examined as it relates to water microbiology. A brief explanation of Irradiation Time (IT) will be covered to assist in understanding similar concepts in the use of ultraviolet energy as an effective disinfectant. The various types of chemical disinfectants will be examined, with an explanation of the most successful methods that are used to provide the best methods of pathogen elimination. Lastly, a brief exercise will follow related to the use of CT tables and how to use the tables for compliance with the Safe Drinking Water Act.0.3
Using Asset Management to Ensure Stable & Sustainable Water Utility OperationsThis course will assist operators with starting an asset management planning process that can stabilize or reduce operational costs while increasing compliance, dealing with aging infrastructure, and boosting the reliability and efficiency of a utility’s assets. Topics covered include: completing an asset inventory, describing techniques for prioritizing assets/projects, developing an asset management plan, as well as a hands-on component that will allow students to work in small groups to try out asset management principles. 0.3
Using Chloramine Disinfection in Drinking Water SystemsThis course will present an overview of the chloramination disinfection process. While the focus is introductory, it will include some advanced topics directly related to current and future utilization of this type of disinfection. Topics covered include an overview of chloramination; its effectiveness against pathogens; hardware used and what is needed to design a retrofit system; monitoring and testing; and regulatory compliance. 0.6
Using Ultraviolet Disinfection in Drinking Water Systems This course will present an overview of the disinfection process utilizing ultraviolet (UV) radiation. While the course is introductory in nature, it will include some advanced topics directly related to current and future utilization of this type of disinfection process. Additional topics covered include UV basics and its effectiveness against pathogens; typical hardware used in this type of disinfection and how to retrofit; quality assurance; research; and a treatment plant tour. 0.6
Using Unidirectional Flushing as a Distribution Tool This course will examine, in detail, the benefits of using distribution system fire hydrant flushing as a tool to prevent buildup of contaminants in your water mains. Specifically, it will provide an overview of the planning and using a unidirectional flushing program (UDF). Additional topics include proper sampling of your flush water, predicting and examining water quality changes, and communication required among system employees, the media, and public. Finally, a segment will explain the methods of carrying out a systematic full system flush in case of a serious water quality emergency. 0.3
Water 101: Understanding Water System BasicsThis course will provide an overview of water system basics for those needing an introduction into the water works environment. The course will cover the definitions of a public water system; water sources and water supply management; water quality and treatment; transmission and distribution; costs, billing, rates, and conservation; and working with customers. 0.6
Water Main DisinfectionThis introductory course will present an overview of the various processes utilized to disinfect drinking water distribution system water mains and present topics relating to the sanitary protection of these mains according to the latest AWWA Standard C651. The introductory segment will help participants develop an understanding of the various types of chlorine and ozone used in the disinfection process, as well as the importance of water main disinfection. The next segment will include a presentation that will illustrate the correct methods used to disinfect new, repaired, or rehabilitated mains. Also covered will be the disposal of highly chlorinated water and how to properly dispose of this water according to the latest acceptable practices. The course will end with an overview of how to provide proper quality control and effectively deal with contractors when disinfecting mains.0.3
Water Storage Tank Operations and MaintenanceThis course will help participants develop an understanding of drinking water storage tank design, construction, operation, and maintenance in a typical distribution system. Topics include an overview of the importance of storage tanks and basic hydraulics, as well as tank design and materials. In addition the course will cover water quality, inspections, security, safety, antennae systems, and corrosion control. 0.6
Water System Hydraulic OverviewThis course will help operators gain an understanding of key, basic hydraulic principles, how they affect a water system, and the ramifications of corrosion on flow and pumping. The course will assist participants in developing a sound understanding of essential concepts as well as a strong foundation for their application in the field. The day will also include small-group problem-solving sessions utilizing real-world water system calculations. There is NO prerequisite in hydraulics needed to attend this course. 0.6
Water Treatment Plant ResidualsThis course will help participants understand the nature and makeup of water treatment plant residuals at water treatment plants in New England. It will include a discussion of how these residuals are characterized, processed, and disposed of, including cost considerations. The course will also include case studies and a treatment plant tour. 0.6
Water Utility RatemakingWhether a public entity or investor owned, water rates fuel every utility's operational and capital budget requirement engines. This course will provide a wide range of practical ratemaking information, useful to both water utility management and operations professionals. This course is broken into three segments: fundamental concepts; three mini workshops on conservation rates, non-rate revenue, and fund balances; and an informational session on how a utility can "sell" its rates to customers to close out the day. The small-group, facilitated workshops, which all attendees will move through, will optimize the learning process. Each attendee will have the opportunity to utilize ratemaking tools demonstrated in the morning session to sharpen essential skills throughout the workshops. Also, following the workshops each group will have the opportunity to share their outcomes and compare notes in a general session. 0.6
Well Rehabilitation and MaintenanceThis course will assist water utility superintendents and managers in assessing their groundwater supplies with an eye towards preventive maintenance and well rehabilitation as cost-effective alternatives to new source development. Topics covered include types of wells, terminology, well construction, and materials; well plugging (how and why); techniques and applications for unplugging wells; economics of well development; purchasing well rehabilitation services; and utility experiences. A segment on “Well Consumer Awareness” will present a utility manager’s view of the overall well maintenance process, including a variety of tips, methodologies, and parameters to yardstick your own groundwater supply. The final segment involves a case study on unplugging an iron-plugged well, tying together all coursework covered throughout the day. 0.6
Where It All Begins: Knowing and Protecting Your Source WaterDrinking water suppliers depend greatly on the quality and quantity of their sources in order to provide ample, safe drinking water. This course will allow students to discover the characteristics and types of sources used to supply drinking water, as well as the methods of protecting possible contamination to those sources. Specifically, the course will: review the hydrological cycle and the rights to access water for treatment; cover both surface and groundwater sources; examine the major groups of contaminants typically found in untreated water; and explore source protection and the importance of conservation.0.3
Work Zone Traffic ControlThis course will utilize both classroom-based instruction and hands-on excercises to provide both management and operations professionals the information needed to fully understand this essential component of water utility safety. Specific topics covered include the importance of work zone traffic control safety; how to fit a work zone traffic control safety program into an overall water utility safety program; regulatory road safety requirements and how to establish your own work zone traffic control safety program; the types of signage required; and typical tools used in the field. In addition, students will review how to use the “Work Zone Safety Pocket Guide” flip book to set up various work zones and participate in small-group tabletop road safety problem-solving exercises. 0.6
Basic Drinking Water Operator Exam Preparation - Distribution Grade D1This course will help you prepare for the Grade D1 operator exam. Topics covered include: basic math, pumps, pipe installation and maintenance, services, meters, valves, hydrants, backflow prevention, storage reservoirs, basic hydraulics, disinfection, records, and regulations. 1.8
Basic Drinking Water Operator Exam Preparation - Treatment Grade T1This course will help you prepare for the Grade T1 operator exam. Topics covered include: basic bath, basic chemistry, disinfection, ion exchange, fluoridation, laboratory tests, aeration, taste and odor control, iron and manganese removal, regulations, and operation and maintenance of pumps and motors. 1.8
Concepts and Practices of Basic Drinking Water Treatment - T2This course will help you prepare for the Grade T2 operator exam. Topics covered include: word problems; public health, safety, and importance of water treatment; ground and surface water treatment basics; SDWA; source water problems and pretreatment; coagulation, flocculation, clarification, setting, and filtering; disinfection methods and byproducts; iron and manganese removal and residuals; sampling; chemical feed systems; alarms and controls; and safety.3.6
Concepts and Practices of Advanced Drinking Water Treatment - T3/T4This course will help you prepare for the Grade T3 and/or T4 operator exam. Topics covered include: word problems; chemistry; public health, safety, and importance of water treatment; ground and surface water treatment concerns; SDWA; disinfection methods and byproducts; filtration and treatment plant residuals handling; coagulation, flocculation, clarification, setting, and filtering; disinfection methods and byproducts; sampling; chemical feed systems; electric motors; alarms and controls; and safety.3.6
The Fundamentals of Cross Connection ControlThis course will cover the basic information needed to understand the concepts and fundamentals of cross connection control. It will prepare students for training in testing backflow prevention devices or conducting cross-connection surveys. The course will cover topics on: cross connection terminology; where they are found and why do they exist; how cross connections affect public health; the roles of the U.S. EPA, states, local government, public water systems and others to control cross connections; types of protection programs; six methods of protecting a cross-connection; the basic hydraulics of backflow; the two types of backflow; how to identify backflow prevention devices; how backflow prevention devices are used; and basic installations of backflow prevention devices. Students will receive the U.S. EPA Cross-Connection Manual as well as other supporting materials.0.6
Cross Connection Surveyor Training & Certification This 3-day course will allow students to learn the professional skills required to become a NEWWA Certified Cross Connection Control Surveyor. This course includes both classroom-based as well as field instruction and a written examination. Topics covered include terminology; where to look for cross connections; how to assess the degree of hazards; how to set up a cross connection control action plan and conduct a survey; how to review drawings and plans; the roles of the public water system, plumbing inspectors, states, local government, and others; how to utilize the six methods of protecting a cross connection; a review of the basic hydraulics of backflow and devices; and how to complete the common survey report forms. Each participant will receive a copy of the "AWWA Manual (M14), Recommended Practice for Backflow Prevention," pertinent plumbing code information by state, sample survey sheets, and other handouts such as segments of as-built drawings and plans. 1.7
Backflow Prevention Device Inspector/Tester Training & Certification This course will help students understand cross connection control and provide them with the knowledge to test backflow prevention devices. Written and practical exams for students to become a NEWWA-certified Backflow Prevention Device Inspector/Tester are given on the last day of the course. Classroom and hands-on instruction will cover cross connections and their health hazards; backflow and its many types; how to test three types of backflow prevention devices; how to choose the appropriate device for a facility; troubleshooting; and regulations and codes. Note that NEWWA certification is universally accepted (except with Aqua America in Pennsylvania), however, some states such as Massachusetts, Connecticut, and New York require their own certification, separate from the NEWWA certification. This will be discussed during the course. 2.0
Backflow Prevention Device Inspector/Tester Recertification Review TrainingThis course blends refresher information with hands-on testing and covers key areas of cross connection and backflow prevention control. It also incorporates a thorough hands-on review of testing procedures on various devices from different manufacturers. Students may opt to take just this course, just the practical exam, or both the course and exam (although the course is recommended for anyone wishing to take the practical exam). 0.6
Advanced Testing and Diagnostic Procedures for Backflow Prevention Devices This course will begin with a review of test procedure fundamentals, designed to refresh skills and provide a platform for advanced instruction. Students will learn specialized field-test procedures, diagnostic techniques in small groups, and how to solve actual field operational problems through troubleshooting. Hands-on testing will be performed on 1/2 - 4-inch double check valves, reduced pressure principle, and pressure vacuum breaker backflow preventers. 0.6